How long did Qantas take to process your refund for cancelled flights?
Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. Qantas has claimed (according to some media reports) that " most...
View ArticleAgoda reschedule and subsequent voucher request (good service)
I had booked accommodation in Singapore for August 2020 - non refundable via Agoda. Rescheduling to April 2021 was straight forward, two emails and it was done. More recently I’ve had some pretty bad...
View ArticleCredits or refunds on unused travel insurance
If there is a Travel Insurance Direct thread apologies, I couldn't find one. Please merge if there is. We have a TID policy for our trip to our not happening trip to South Africa in July. We had no...
View ArticleHave you had to change/cancel travel due to COVID-19 (involuntarily or...
I thought I would start a thread as a resource for AFFers who have changed or cancelled travel plans directly or indirectly due to 2019 n-CoV. Did the airline/cruise company cancelling or change your...
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Slater and Gordon class action against travel vouchers
Slater and Gordon is apparently preparing a class action against airlines and travel companies that have unlawfully refused refunds, instead pushing customers to accept a travel voucher. Travel...
View ArticleLuxury Escapes - beware!
tldr: Luxury Escape refused to provide a refund even though the hotel is closed and the hotel is happy to issue a refund. I am posting this as a PSA and to highlight their behaviour, it was really...
View ArticleCan I get a refund when I cancelled, not the airline?
Hi all I PURCHASE A RETURN FLIGHT from Melb TO cairns every July/August to see family. I cancelled in 2020 due to covid but wasn’t offered a refund so I held my credit until 2021. They will not be...
View ArticleInternational Travel Insurance
Does anyone know of any Company offering international medical and repatriation insurance at the moment? I still have a contract to work in Tokyo for the Olympics but the Organising C'tee/IOC require...
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Air Canada finally giving refunds
Air Canada has been extremely stingy with (not) offering refunds over the past year. But it's now saying you can apply for a refund until 12 June 2021 if you were given a travel credit that you don't...
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Any experiences with TripADeal cancellations and getting a refund?
My 90 yo Father in Law has had his European holiday (incl river cruise) booked and paid in full last year for travel August 2020 cancelled by TripADeal. Cost over $13,000. He took insurance as part of...
View ArticleCompassionate refunds from Air NZ?
Not sure of this post belongs in this (Refunds & Travel Insurance) forum or if it should be in the Air New Zealand forum. Has anyone had any luck with the compassionate refund scheme to get their...
View ArticleChoice (ACA) survey and petition on travel cancellations
Australian Consumers Association (Choice) have released the results of their survey into travel cancellation experiences. Travel cancellations leave thousands out-of-pocket and out of patience The full...
View ArticleEmirates refund policy update
I had an Emirates Melbourne-Dubai/Athens-Melbourne-Dubai booking in conjunction with a cruise from Dubai to Athens, all of which were cancelled. The ticket was booked online through the Emirates...
View ArticleBritish Airways refunds for flight cancellations
Hi everyone I'm booked on BA16 and BA982 from SYD-SIN-LHR-TXL this coming 6 June 2020 and I haven't seemed to received any comms from them about flight cancellation. I've booked through one of those...
View ArticlePonant won't refund on cancelled cruise
Booked and paid in full for a cruise with Ponant through the travel agency that was arranging a conference. The cruise was an extension of the conference. The agency has refunded most of the other...
View ArticleOman Air - has anyone received a refund?
Has anyone received a refund from Oman Air for a cancelled reservation? I was told my refund would be processed in late Jan (6 months after the cancellation of my reservation) and 12 months after...
View ArticleAdvice on AirAsia flight cancellation & Refunds
Hi all, My partner had a flight booked with AirAsia to fly SYD<>KUL, departing 7th April 2020. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could...
View ArticleDid you have a good travel experience today?
AFF family - we are all affected by ‘The Pandemic‘ (TP as I will not name it in this thread)….residing in MEL (and a retired doctor) I am sensitive to the emotional rollercoaster entailed. So .. in no...
View ArticleQantas - How many hurdles? (Flexi fare, Q cancelled)
Anybody have an email address for Q? I booked and paid for a fully refundable ticket for my older sister to visit from Auckland as I am unlikely to see the year out due to terminal illness. The flight...
View ArticleCombining Air credits
Does anyone know if Qantas will either combine air credits from 2 different bookings when making a new booking. If so and the total of the air credits is more than required for the new booking will...
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